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Data Security and Privacy Policy

Effective starting date: May 25, 2018

Data Security and Privacy Policy for IlmCon GmbH Atlassian Marketplace Apps

Protecting your data and your privacy is a high priority and very important to ilmCon GmbH.

This Data Security and Privacy Policy augments the overall ilmCon GmbH Privacy policy in relation to ilmCon GmbH apps available on the Atlassian Marketplace. We offer several products, including AgileMinutes for JIRA Server, Agile Risk Management for JIRA Server, Agile Visual Board for Jira Server, and Issue History Tracker for JIRA Server. We collectively refer to all of these products, together with our other services as "Services" in this policy. Please read this Privacy Policy in their entirety before using the Service. The use of the product web pages is also subject to the privacy policy of the respective page.

By utilizing the Service, you expressly acknowledge and accept this Policy.


The ilmCon GmbH provides a number of Software Products apps that are made available through the Atlassian Marketplace for Atlassian Server products running on clients IT-systems. This Data Security and Privacy Policy will provide you with an overview of the collection and processing of your data in Atlassian Jira Server apps.

Data Security

We maintain technical and organizational measures in order to ensure data security, in particular for the protection of customer personal data.

Data storage

None of our server apps collect or store any data from your Jira instance. Any customer data generated by the use of our apps will only be stored in the corresponding Atlassian Server product on the server. ilmCon GmbH has no access to this data. Please see the Atlassian Security practices or the Atlassian Privacy Policy ( for further information.

Support data

In order to submit support tickets per email as an active or potential customer we will gather the following data. At that time we will store your name (if entered), email address and support details. If the support details should include personal data, please anonymize the data beforehand.

Personal Data Retention

ilmCon GmbH will retain Personal Data for as long as needed to provide the Services to you. IlmCon GmbH will also retain Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish for your personal information to be removed from the Support Database please contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it.

Account data

If a customer licenses to one of our products, Atlassian will provide us, in accordance with the Atlassian Privacy Policy (, license details as well as the name and email address of the customers' registered Atlassian contact and, if applicable the reseller company. We do not receive, collect, or store any other account or credit card information from Atlassian you provide. ilmCon GmbH uses this data for accounting and support verification purposes.

Usage of accuired user data

We use your contact information to send certain communications via email, including responses to your comments, questions and requests, providing customer support, and sending you technical notices (Release Notes), updates, security alerts, and administrative messages. If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal basis for doing so under applicable EU laws. The legal basis depends on the Services you use and how you use them. This means we collect and use your information only where:

  • we need it to provide you with services pertaining to ilmCon GmbH Atlassian Server apps;
  • it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development and to market and promote ilmCon GmbH Atlassian Server apps
  • you give us consent to do so for a specific purpose; or we need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use, though, in some cases, this may mean no longer using ilmCon GmbH Alassian Server apps.

Data location

Data is held only in Germany.

Access to Customer Data

Only authorized ilmCon GmbH employees have access to customer data. We don´t share customer data with 3rd parties at all.

Your rights concerning personal information

  • To review, change, or delete to your personal information
  • To object to direct marketing
  • To ask about how we are processing your personal information
  • To restrict our processing of your personal information
  • To have a copy of your personal information
  • To transfer your personal information from us to another person or business
Should you wish to exercise any of your rights, or if you should have any questions concerning your rights, please contact us using the information in Contacting Us section. We will respond within 5 business days.

Changes to the Privacy Policy

We may make material changes to this Policy. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use ilmCon GmbH Atlassian Server apps.

Contact us

If you have questions regarding this Policy or about the privacy practices of ilmCon GmbH, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. ilmCon GmbH
Arnstädter Straße 50
99096 Erfurt